FAQ
Got questions? We’ve got answers! Our FAQ page covers the most common queries about our services, processes, and more. Whether you’re curious about how we work, what to expect during an installation, or need guidance on preparing for our visit, you’ll find all the information you need right here.
Generally within a day or two – and sometimes even the same day! With four expert installers in the Hangman team we’re able to react quickly & attend promptly. Please click here to make a booking.
Yes, we commence each appointment with a consultation, during which we discuss your desires around various aspects of the installation. We’re more than happy to offer our extensive experience to provide suggestions & guidance on placement, height, locations etc. Once the consultation is complete, we’ll immediately proceed with installing the items. We can arrange a consultation-only appointment if desired, however this is generally a less cost-effective way approach.
It depends largely on the time taken, and whilst we can’t provide quotes (there are simply too many variables), we can provide an estimate. Please refer to the “Services and Fees” section. To summarize, the base charge ($125) gets us on-site for one hour, any subsequent hours are charged at $115/hour – by the quarter hour. Additional charges are travel at $0.95/km (the round-trip from our base in Sandringham to you, and back to base) and hardware. We do not charge for travelling time unless the one-way travel time is greater than 30 minutes.
Yes – we often install quite heavy items (such as mirrors and even TVs) onto cavity slider walls. ‘Hard’ walls are no problem either – just a little more time-consuming to work with.
Yes – as long as it’s done safely, and within OSH regulations. We have specialized height access equipment that makes most such installations possible – installations that require this equipment attract a surcharge of $50/hour in addition to the base charge. It’s occasionally necessary to have 2 Hangmen onsite for such installations.
Firstly, this isn’t correct unless you’ve signed a specific clause in your rental agreement to this effect. However, having seen too many disasters & damage attributable to “damage-free” adhesive products, we will not use them (unless forced to – but will offer no warranty they’ll remain on the wall!) to hang pictures. We can attach most pictures using light-weight fixings (conventional hooks + 1.8mm diameter nails) that leave very fine holes, which are easily filled. Heavier items require heavier fixings : the finest gib plugs require 5mm holes, and go up to 12.5mm holes.
We know price is often a question we get a lot so we have put it on our website for you to view. Click here to go to our pricing page.
